Returns

We really hope that you are happy with your order however, if you decide you would like to return your item please return to the below within 14 days of receiving your order. We will the process your refund accordingly within 5 working days. Please include your packing slip or your customer details with your order details inside the parcel so that we can allocate the return.

Returns Address:

AVB Home Ltd
1 Montrose Avenue
Essex
RM2 6RH

It is the customers responsibility to return items to us in secure, suitable and the original packaging. We will be unable to process your return if unwanted items are returned to us damaged or not in the original packaging or box. If this is the case the item will then be returned to you at our expense and a refund will not be issued.

You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

Damaged items

If you receive an item that is damaged in transit please email us immediately at [email protected] with your order number and clear images of the damage to the item, if the packaging has also been damaged please include packaging images also.

All damaged items need to be reported within 48 hours of delivery, if they are not reported within this timeframe then we cannot accept responsibility for the damage and neither our courier or supplier will compensate.

Please do not dispose of the item or packaging until you have received a reply to your reporting email as depending on the item, it may have to be collected for us to process your refund/exchange.

Once the item has been reported to us we will confirm the next steps and timeframe for replacements to be sent where necessary.